ND Health Hub Privacy Policy

Effective Date: 3rd August 2026

Our Commitment to Your Privacy

ND Health Hub is committed to protecting your privacy and handling your personal and health information with care, respect and confidentiality.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian health privacy legislation.

By engaging our services, visiting our website or providing us with your personal information, you agree to the collection and handling of your information as described in this Privacy Policy.

ND Health Hub Service Agreement

By accessing services at ND Health Hub, you acknowledge that you have read and understood the following:

  • Our services are provided via telehealth unless otherwise agreed.

  • Fees are charged in accordance with our current fee schedule.

  • Payment is due at the time of your appointment unless another arrangement has been made.

  • We require 48 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may incur the full appointment fee.

  • Reports, letters and other non-urgent documentation may not be released while invoices remain outstanding.

  • We may communicate with your referrer, GP or other treating professionals where appropriate for your care and with your consent.

  • You are responsible for ensuring your funding information is accurate and current.

  • Telehealth appointments require a private, safe environment and a suitable internet connection.

  • If you have any questions about these terms, please contact us before your appointment.

Who We Are

ND Health Hub provides neurodivergent-affirming allied health services, including Occupational Therapy, Physiotherapy, Speech Pathology and Dietetics, primarily via telehealth throughout Australia.

What Information We Collect

Depending on the services you receive, we may collect:

Personal Information

  • Name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact details

Health Information

  • Medical history

  • Diagnoses

  • Medications

  • Functional abilities

  • Therapy goals

  • Assessment results

  • Clinical notes

  • Reports

  • Referral information

  • Information provided by your treating practitioners

Funding Information

Where applicable we may collect:

  • NDIS participant details

  • Plan management information

  • Medicare information

  • Private health fund information

  • Payment details

Website Information

When you visit our website we may collect limited technical information such as browser type, device information and website usage analytics.

Why We Collect Your Information

We collect your information to:

  • provide safe and effective healthcare

  • assess your eligibility for services

  • communicate with you regarding appointments

  • prepare reports and assessments

  • coordinate your care with other providers (where appropriate)

  • process payments

  • claim Medicare or NDIS funding where applicable

  • comply with legal and professional obligations

  • improve our services

How We Collect Information

We may collect information:

  • directly from you

  • through online booking forms

  • through intake forms

  • during appointments

  • via email or telephone

  • from your GP or referrer

  • from other healthcare professionals (with your consent where required)

  • from your support coordinator or plan manager where appropriate

How We Use Your Information

Your information is used only for purposes reasonably related to your care or as otherwise required by law.

This may include:

  • providing assessment and therapy

  • communicating with you

  • writing reports

  • coordinating multidisciplinary care

  • arranging referrals

  • processing invoices

  • meeting legal obligations

Disclosure of Information

We only disclose your information where necessary.

This may include:

  • your GP

  • medical specialists

  • other treating health professionals

  • hospitals

  • NDIS

  • Medicare

  • private health insurers

  • plan managers

  • support coordinators

  • authorised government agencies where required by law

We will not sell or rent your personal information.

Telehealth

As ND Health Hub primarily provides services via telehealth:

  • appointments are conducted using secure telehealth platforms

  • we take reasonable steps to protect your privacy

  • no appointment is recorded without your explicit consent

  • you are encouraged to attend appointments in a private location

Although every reasonable effort is made to protect your information, no online communication can be guaranteed to be completely secure.

Storage of Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored:

  • electronically

  • within secure practice management software

  • in secure cloud-based systems used for healthcare delivery

Access is restricted to authorised team members who require the information to provide your care.

Accessing Your Information

You may request access to your personal information by contacting us.

In some circumstances, access may be limited where permitted under Australian law.

If any information is inaccurate or incomplete, you may request that it be corrected.

Retention of Records

We retain health records in accordance with applicable Australian legislation and professional record-keeping requirements.

After the required retention period, records will be securely destroyed or permanently de-identified where appropriate.

Website Cookies

Our website may use cookies to improve user experience and website functionality.

You can disable cookies through your browser settings, although some website features may not function correctly.

Third-Party Services

We may use trusted third-party service providers to assist with:

  • appointment bookings

  • telehealth

  • secure payment processing

  • email communications

  • website hosting

  • practice management software

These providers are required to maintain appropriate security standards.

Complaints

If you believe we have breached your privacy, please contact us first so we can investigate your concerns.

We aim to respond to privacy complaints promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Contact Us

ND Health Hub

Email: admin@ndhh.com.au

Website: www.ndhh.com.au

If you have any questions about this Privacy Policy or how we manage your personal information, please contact us.